Alpine Country Club Survey Results
			2003
Sent		Received		Total
401		183		45.52%
1. Please indicate you “overall” satisfaction with Alpine Country Club:
	Very Satisfied		Satisfied		Neutral	Dissatisfied		Very Dissatisfied		No Opion
	43%		45%		6%	0%		0%		6%
2. Which of the following best represents what you feel (1) is currently and (2) should be the primary purpose of the Alpine Country Club? (Please mark one in each column.)
					Currently		Should Be
A family oriented, full service country club with activities for children					48%		48%
An adult oriented, full service country club with limited activities for children					42%		27%
A golf & dining club primarily for adults					4%		5%
A golf club primarily for adults					0%		1%
Did not answer					5%		19%
3. Please indicate how important each of the following Club activities/services is to you and also how satisfied you are with each other.
	IMPORTANCE					SATISFACTION
	5	4	3	2	1	5	4	3	2	1	No Opion
Golf	75%	11%	6%	1%	1%	29%	43%	10%	1%	1%	16%
Dining	64%	30%	5%	0%	0%	40%	40%	9%	1%	1%	9%
Clubhouse	56%	34%	5%	0%	1%	31%	44%	10%	2%	1%	12%
Club Social Functions	29%	40%	21%	2%	3%	24%	34%	27%	1%	0%	14%
Private Parties	31%	31%	21%	3%	4%	22%	30%	22%	0%	0%	26%
Children's Activities	20%	25%	24%	8%	9%	11%	19%	30%	4%	1%	35%
Business Entertainment	15%	31%	23%	7%	4%	10%	20%	29%	4%	1%	37%
Card Playing	9%	12%	20%	13%	26%	8%	12%	21%	3%	3%	53%
4. Using a scale from “5” (Very Important) to “1” (Very Unimportant), how important were each of the following to you in your decision to join Alpine Country Club?
			5	4	3	2	1	No Answer
Golf (in general)			69%	21%	3%	2%	1%	3%
Dining			45%	40%	10%	2%	1%	2%
Reputation of Club			43%	35%	16%	2%	0%	5%
Quality/Reputation of club’s golf course			46%	34%	10%	2%	1%	5%
Private Parties/Banquets			24%	32%	28%	9%	2%	5%
			5	4	3	2	1	No Answer
Club Social Functions			22%	43%	21%	9%	1%	4%
Children’s Activities			14%	28%	28%	16%	7%	7%
Club Location – in relation to home			36%	36%	17%	8%	1%	3%
Club Location - in relation to work			15%	30%	28%	17%	3%	7%
Family Activities			20%	36%	27%	8%	4%	4%
Friends were/are members			25%	36%	21%	14%	14%	4%
Opportunity for business meetings			8%	28%	36%	19%	2%	7%
Parents were/are members			13%	10%	25%	21%	13%	19%
5. Please indicate your satisfaction with these characteristics of your Club’s Board of Directors and Management:
Board					5	4	3	2	1	No Opinion
	Overall performance of the Board				21%	48%	17%	8%	1%	5%
	Communication with the membership				22%	41%	20%	10%	2%	5%
	Financial Management				14%	34%	25%	14%	5%	8%
	Responsiveness to member comments and suggestions				18%	28%	26%	14%	3%	11%
Committees
	Effectiveness of club committees				13%	46%	24%	4%	2%	11%
	Opportunity to serve on committees				13%	33%	30%	2%	2%	21%
Management
	Effectriveness of club management				20%	41%	24%	3%	1%	12%
	Responsiveness to member comments and suggestions				24%	37%	21%	5%	0%	13%
	Overall club management				38%	45%	13%	0%	0%	3%
6. Please respond to the following statement: “I feel I receive good value for the cost of membership at Alpine Country Club.”
Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree		No Opinion
26%		54%		12%		3%		0%		4%
7. How satisfied are you with the current new-member admissions policies and process?
Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree		No Opinion
21%		43%		18%		5%		1%		12%
8. Which of the following policies regarding smoking would you prefer for each of the following clubhouse areas?
		Smoke-free		Smoking in Designated Areas		Time Restirctions		No Restrictions		No Opinion
Grille Room		61%		14%		13%		13%		2%
Tyrolean Room		85%		3%		5%		4%		1%
Card Room		30%		14%		13%		27%		13%
Ballroom		75%		13%		4%		5%		2%
Alpine Room		76%		9%		4%		5%		3%
Men's Locker Room		41%		16%		2%		25%		13%
Women's Locker Room		35%		9%		2%		12%		32%
Outdoor Dining Areas		17%		22%		4%		45%		9%
Entire Clubhouse		37%		34%		9%		7%		9%
9. Overall, how would you rate the clubhouse facilities?
	Great		Good		Fair		Poor		No Answer
	34%		58%		3%		1%		3%
10. Please indicate your satisfaction with each of these aspects of the club's facilities and operations:
			5	4	3	2	1	No Opinion
General Areas
Parking Lot Capacity			48%	43%	3%	4%	0%	2%
Parking Convenience			42%	49%	3%	4%	0%	2%
Security of parking lots			20%	50%	22%	3%	1%	4%
Clubhouse
Exterior clubhouse appearance			26%	59%	10%	3%	0%	2%
Interior clubhouse appearance			29%	61%	5%	1%	0%	3%
Security of clubhouse			16%	58%	17%	2%	0%	6%
Restrooms			27%	60%	8%	3%	0%	2%
Alpine Room			36%	56%	3%	0%	0%	5%
Grille Room			38%	54%	3%	1%	0%	4%
Card Room			24%	46%	10%	1%	1%	17%
Tyrolean Room			48%	44%	3%	1%	0%	4%
Ballroom			52%	41%	3%	1%	0%	3%
Patio			38%	50%	5%	2%	0%	4%
Ladies Locker Room
Size			5%	20%	5%	2%	1%	68%
Appearance			4%	16%	5%	6%	0%	68%
Men's Locker Room
Size			23%	54%	7%	3%	1%	14%
Appearance			23%	50%	10%	2%	0%	14%
Services
Building Maintenance			22%	66%	7%	1%	0%	5%
Overall Cleanliness			33%	58%	6%	1%	0%	3%
11. Please indicate your satisfaction regarding thses aspects of dining.
			5	4	3	2	1	No Opinion
Service:
Staff Appearance			49%	45%	3%	1%	0%	1%
Speed of service			13%	43%	26%	16%	2%	2%
Friendliness of waitstaff			55%	39%	3%	1%	0%	2%
Professionalism/training of waitstaff			35%	41%	16%	5%	1%	2%
Consistency of service quality from meal to meal			28%	51%	12%	7%	1%	2%
Food:
Quality(food well prepared)			45%	49%	4%	1%	0%	1%
Food Presentation			44%	47%	7%	1%	0%	2%
Consistency of food quality from meal to meal			42%	47%	7%	3%	0%	2%
Menu Variety			38%	50%	8%	2%	0%	1%
Value for the price			43%	47%	6%	2%	0%	2%
Wine List:
Variety			13%	37%	14%	4%	4%	29%
Quality			11%	41%	13%	4%	3%	27%
Value for the price			10%	40%	17%	2%	2%	28%
Other:
Ambience/décor of rooms			30%	56%	9%	2%	0%	3%
Hours of operation			27%	53%	10%	4%	1%	4%
12. How important is it for the Club to provide each of the following dining styles?
			5	4	3	2	1	Not Answered
Casual adult dining			46%	34%	10%	2%	2%	5%
Casual family dining			42%	33%	13%	4%	2%	8%
Informal Dining			31%	37%	16%	8%	3%	5%
Formal Dining			21%	23%	21%	19%	11%	5%
Outdoor Casual Dining			50%	30%	11%	4%	1%	4%
13A. How often do you eat out for dinner in an average month (at the club or elsewhere)?
More than 20		6%
14 to 20		20%
8 to 13		37%
4 to 7		30%
Less than 4		5%
No Answer		1%
13B. Of these dinner meals "out", approximately what percent are at the Club?
0%		3%
10%		30%
25%		32%
50%		23%
75%		4%
over 75%		5%
No Answer		2%
14. How do the Club's prices compare to the prices charged for similar meals at other clubs and fine dining restaturants you visit regularly?
		Much Lower		Somewhat Lower		About the Same		Somewhat Higher		Much Higher	No Answer
Lunch		9%		26%		55%		5%		0%	5%
Dinner		7%		31%		51%		8%		1%	20%
Private Parties		2%		13%		50%		15%		1%	16%
Social Events		4%		22%		47%		10%		1%	5%
Beverages		4%		21%		57%		13%		1%	50%
15A. Which of the following are reasons why you do not dine at the Club more often?
Inconvient location to residence				13%
Inconvient location to business				1%
Service Quality				2%
Price/Value				0%
Formality				7%
Too many buffets				4%
Not enough buffets				1%
Length of Time				9%
Dress Code				4%
Food Quality				0%
Menu Options				1%
Better options elsewhere				2%
Unsuitable for families				1%
Not open enough				2%
Room décor				0%
No Answer				50%
Please list any reasons you may have for not dining more often at the Club for dinner?
See Dining Reasons Sheet
16 DINING MINIMUM. At the present time, the food minimum spending charge is $75 per month for 12 months of the year. Please indicate your level of satisfaction with the Clubs existing food minimum spending policy:
	Very Satisfied		Satisfied		Neutral	Dissatisfied		Very Dissatisfied		No Opion
	44%		39%		8%	5%		1%		3%
17. Do you play golf at the Club?
	Yes		No		No Answer
	89%		11%		1%
18. How many rounds of golf do you play at the Club each year?
1 to 12	9%
13 to 25	10%
26 to 40	31%
40+	38%
No Answer	11%
19. Please indicate your satisfaction with these aspects of the golf course:
		Very Satisfied		Satisfied		Neutral	Dissatisfied		Very Dissatisfied		No Opion
Course layout		41%		43%		3%	0%		0%		13%
Overall course condition		30%		48%		7%	2%		0%		13%
Course landscaping		27%		49%		9%	2%		0%		13%
Condition of tees		28%		52%		5%	2%		0%		13%
Condition of fairways		31%		47%		9%	2%		0%		12%
Condition of greens		23%		40%		14%	10%		1%		12%
Condition of bunkers		11%		27%		19%	22%		10%		11%
Condition of rough		16%		46%		18%	7%		2%		12%
Drainage		21%		46%		14%	3%		1%		15%
Irrigation		23%		51%		11%	2%		0%		13%
Cart Paths		19%		45%		14%	9%		1%		13%
Shelters on course		13%		35%		21%	11%		6%		14%
Availablity of restrooms		6%		25%		22%	22%		11%		14%
Condition of restrooms on course		8%		15%		25%	23%		14%		15%
Access to the Golf Course
Weekend-Morning		20%		45%		9%	7%		1%		20%
Weekend-afternoon		19%		47%		10%	2%		1%		22%
Weekdays		13%		33%		8%	5%		3%		38%
20. Overall, how would you rate the Golf Pro Shop, bag storage and cart storage facilities?
	Great		Good		Fair		Poor
	44%		39%		2%		3%
21. Please indicate your satisfaction with these aspects of golf operations at the Club:
		Very Satisfied		Satisfied		Neutral	Dissatisfied		Very Dissatisfied		No Opion
Golf Pro Shop
Size of shop		37%		43%		6%	2%		0%		12%
Décor		52%		35%		2%	1%		0%		10%
Merchandise selection
Soft goods/apparel		21%		49%		14%	3%		0%		13%
Hard goods		20%		50%		13%	3%		0%		14%
Pro Shop Service		55%		31%		3%	0%		0%		11%
Golf Pros' interaction w/members		68%		17%		2%	0%		0%		12%
Golf staffs' interaction w/members		57%		26%		4%	0%		1%		12%
Pro Shop Prices		23%		43%		15%	3%		2%		15%
Quality of Pro lessons		39%		19%		8%	0%		0%		34%
Price of lessons and clinics		36%		23%		8%	1%		0%		32%
Bag storage service		37%		43%		4%	0%		1%		15%
Club cleaning service		27%		41%		11%	5%		1%		14%
Bag drop service		34%		45%		7%	1%		1%		13%
Cart service		36%		50%		2%	1%		0%		11%
Cart condition		40%		41%		6%	1%		1%		11%
Practice Range
Length		36%		45%		2%	3%		1%		14%
Size of hitting area		30%		40%		7%	9%		1%		13%
Overall condition		19%		37%		14%	13%		4%		14%
Practice putting green		30%		50%		5%	1%		1%		14%
Indoor teaching area		3%		9%		13%	3%		4%		68%
Speed of play		7%		38%		26%	13%		2%		14%
Speed of play enforcement		4%		17%		23%	25%		10%		21%
Junior golf program		7%		22%		16%	5%		3%		48%
Club Tournaments
Number		17%		45%		13%	4%		1%		20%
Quality		22%		40%		13%	3%		1%		22%
Caddies
Skills		7%		15%		16%	12%		5%		45%
Attitude & manners		14%		20%		20%	1%		3%		43%
Appearance		16%		22%		17%	2%		2%		41%
22. How do you feel about the overall use of the golf course, as it now exists at the Club?
			Excessive		Somewhat Excessive		Fine As Is	Not Quite Enough		Not Enough	No Answer
Amount of time allocated for member priority play			2%		4%		72%	2%		3%	13%
Amount of time allocated for spouse play			3%		7%		54%	14%		1%	19%
Amount of time permitted for guest play			0%		1%		69%	14%		1%	14%
Amount of time allocated for junior play			1%		5%		57%	13%		0%	21%
Number of outside events on the course			3%		16%		66%	2%		30%	13%
Number of member scheduled events/tournaments			2%		8%		71%	5%		37%	13%
Number of member-sponsored group events			1%		5%		71%	5%		4%	17%
23. In your estimation, how often were you inconvienced by the outside events or member-sponsered group events this past golfing season?
Not at all			30%
Less than once a month			38%
2 to 3 a month			11%
Once a week			5%
More than once a week			2%
24. Do you or your family use the swimming pool at the Club?
	Yes		No		No Answer
	37%		59%		4%
25. Please indicate your satisfaction with these aspects of the pool facilities and operations:
		Very Satisfied		Satisfied		Neutral	Dissatisfied		Very Dissatisfied		No Opion
Entrance to pool		5%		15%		9%	12%		4%		55%
Condition of pool		10%		23%		7%	3%		1%		56%
Condition of deck		7%		21%		12%	3%		1%		56%
Pool area cleaniness		8%		21%		11%	2%		3%		55%
Amount of shaded area		4%		14%		10%	11%		3%		57%
Lifeguards		14%		21%		6%	2%		0%		57%
Pool furniture quality		5%		20%		13%	3%		3%		56%
Pool furniture condition		5%		19%		14%	4%		3%		56%
Locker facilities		2%		11%		12%	11%		8%		56%
Snack Bar
Food quality		4%		25%		8%	6%		4%		53%
Menu variety		3%		19%		10%	9%		5%		53%
Service		4%		24%		11%	5%		2%		54%
Appearance		4%		24%		11%	7%		1%		53%
Hours of operation		3%		28%		10%	4%		2%		53%
Value of price		4%		26%		11%	3%		3%		52%
Comments see sheet 5
26. Your membership classification is:
Voting Golf			49%		Social			10%
Subscribing Golf			23%		PSG			1%
Intermediate Sub Golf			1%		Corporate			2%
Lady Golf			6%		Spouse of a member			2%
Intermediate Lady Golf			0%		Other			2%
Voting Social			3%
Did not answer			1%
27. What is your gender?
	Male		Female
	90%		9%
28. What is your age category?
Under 36	7%
36 to 45	23%
46 to 55	23%
56 to 65	20%
66 to 75	13%
Over 75	12%
No answer	1%
29. Where is your primary residence?
Cranston/Johnston/Providence				57%
Kent County				13%
Washington County				7%
Other				23%
Did not answer				0%
30. How far is it from your home to the Club?
0 to 3 miles		21%
4 to 7 miles		37%
8 to 15 miles		25%
More than 15		16%
Did not answer		0%
31. Where do you work?
Cranston/Johnston/Providence				48%
Kent County				9%
Washington County				3%
Other				20%
N/A - Retired				19%
Did not answer				1%
32. How far is it from your business to the Club?
0 to 3 miles		6%
4 to 7 miles		24%
8 to 15 miles		32%
More than 15		14%
N/A		21%
Did not answer		3%
33. When did you first become a member of the Alpine Country Club?
1970 or before		18%
1971 to 1980		11%
1981 to 1990		20%
1991 to 1995		20%
1996 to 2001		17%
2002 to present		13%
Did not answer		1%
34. Do you have any children age 23 or younger?
	Yes		No		No Answer
	42%		56%		2%
If "yes" how many children are living in your home in each of the following age groups?
		Under 5		5 to 11		12 to 18		19 to 23
One		8%		8%		7%		5%
Two		6%		8%		7%		6%
Three		1%		1%		1%		1%
Four		0%		1%		0%		0%
Five or More		0%		0%		0%		0%
35. What other types of clubs do you belong to in the Rhode Island area?
Another country/golf club			4%
City/Dining Club			9%
Tennis/raquest club			4%
Fitness/health club			21%
Yacht/Beach club			4%
None			50%
Did not answer			8%
36. How much of the year do you reside in the Rhode Island area?
Year round			83%
9 to 11 months			11%
6 to 8 months			3%
Less than 6 months			2%
Did not answer			2%