Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a site we've covered? We read every message that comes in, and the details below explain the best way to reach us.
How to reach us
The quickest way to get in touch is by email at [email protected]. We try to respond within a couple of business days, though busier periods can occasionally stretch that out a little. Please include as much detail as you can — the casino name, the page you were reading, or a screenshot if something looks wrong — so we can look into it properly.
What we can actually help with
Casino Sites is an independent research and comparison site. We compare payout speeds, bonus terms, licensing and player feedback for US-facing online casinos, but we don't operate any casino ourselves, hold player funds, or process withdrawals. That means there are some things we simply can't fix on a casino's behalf. Here's a quick guide to who to contact for what:
| Your issue | Who to contact |
|---|---|
| A withdrawal is delayed or a bonus term is unclear | The casino's own support team — check the site's live chat or support email first |
| You think a review on this site is outdated or wrong | Email us at [email protected] with the page link |
| You want to self-exclude or set deposit limits | The casino directly, or your state's problem gambling helpline |
| General site feedback or corrections | Email us at [email protected] |
If you're dealing with a withdrawal dispute, keep a record of your correspondence with the casino before escalating — most licensed operators have a formal complaints process, and some list an independent dispute resolution body in their terms.
Reporting a scam or suspicious operator
Part of why readers come to a page like this is to avoid getting caught out by unlicensed or badly-behaved sites. If you've come across a casino you believe is operating without proper licensing, refusing legitimate withdrawals, or misrepresenting its bonus terms, let us know. We can't investigate individual disputes or act as a mediator between you and an operator, but reports like this genuinely help us keep our coverage accurate for other readers.
Before you write in about a bonus or payout
A lot of the messages we get are about bonus terms or how long a withdrawal is taking. Two things worth checking first:
- Wagering requirements, maximum withdrawal caps and game restrictions are usually set out in the casino's own bonus terms — worth re-reading these before assuming something is wrong.
- Withdrawal times vary by payment method: card and bank withdrawals typically take longer to clear than e-wallet or crypto payouts, on top of any identity verification (KYC) step the casino requires.
If you'd like a fuller explanation of how bonuses, wagering and verification typically work, our Responsible Gambling page and Terms and Conditions page cover the background in more depth.
If gambling has stopped being enjoyable
If you're contacting us because gambling is causing stress, financial pressure, or has stopped feeling like entertainment, please don't wait to reach out for support. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programs, and links to national support services. You can also contact your state's problem gambling helpline directly — most licensed US casinos list this information in their footer or terms.
Who's behind this site
You can find more on how we approach reviews and rankings, and who we are, on our About Us page.
Whatever the reason for reaching out, we'd rather hear from you and get something right than have inaccurate information sit on the site. Drop us a line at [email protected] and we'll get back to you.